Capitol Management Consulting Services’ (CMCS’) has a long history of supporting a niche industry telecommunications & technology solutions firm. As the current market leader in their industry, CMCS was hired to support an enterprise scale modernization and digitization effort to update their e-commerce portal and developing their mobile strategy. At the time, this client was conducting about 75% of their B2C financial transactions via Interactive Voice Response (IVR) and call centers. By working with CMCS this client was able to move that 75% of B2C financial transactions over to their e-commerce/mobile platform within three years.
This client had grown aggressively through acquisitions and hired CMCS to review existing business processes & systems, consolidating and integrating disparate legacy systems & processes, and creating internal controls to facilitate continuous improvement, growth, and the long term success of the company.