Over the past two years, Capitol Management Consulting Services (CMCS) has worked with a Fortune 50 mortgage industry client to develop and implement a customizable, scalable, and auditable project management methodology for their IT department. The methodology was developed in partnership with the client’s senior management team to improve strategic and financial transparency and communication between the business, IT, and internal & external audit departments. In addition to providing transparency, the methodology also gave the client a standardized process which will allow for future process improvement efforts to be conducting using a quantifiable and scientific approach leveraging data, rather than anecdotal insights. In addition to supporting the development of this process, CMCS also supported the client with developing the job aids and training materials which were used during the enterprise wide roll out of the new methodology. The new methodology has resulted in a 25% decrease in audit findings within its first year; even with training sessions continuing well into the first year.
CMCS was later brought on by a directorate within IT to provide subject matter expertise as a result of the success of the methodology. CMCS was tasked with conducting a study on the current state of business processes and identifying and improving internal control processes. Additionally, CMCS provided project reviews, methodology training, and job aids to project managers working on in-flight projects. This training material is currently being used by the directorate to on-board new consultants to familiarize them with the methodology and how it is used within the directorate. Finally, CMCS provided the directorate’s program & portfolio managers with tools to continue improving implementation of the methodology, review and self-audit, and automate business and reporting processes.